Refund policy

Return and Cancellation Policy

Cancellation
You can cancel your order within 24 hours of placing it. Since we call to confirm every order before shipping, you can simply let us know during that call or contact us at contact@elmaksoura.store.

Returns
You have 1 day after receiving your order to request a return. To be eligible, the item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, contact us at contact@elmaksoura.store. Items sent back without first requesting a return will not be accepted.

Non-returnable items
Because our products are food items (honey, honeycomb, olive oil), opened or used products cannot be returned for hygiene and food-safety reasons. Sale items are also non-returnable.

Damaged products or wrong order
Please inspect your order upon delivery. If an item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right (replacement or refund).

Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, you'll be refunded via your original payment method. For Cash on Delivery orders, refunds will be issued in cash or by bank transfer, whichever is most convenient for you.

For any questions, contact us at contact@elmaksoura.store.