Shipping policy

Where we deliver
El Maksoura delivers throughout Tunisia, to all governorates.

Order confirmation
After you place an order, we will call you to confirm your order details and delivery address before dispatch. Please make sure the phone number you provide is correct and reachable — if we cannot reach you to confirm, your order may be delayed.

Delivery times
Orders are typically prepared and dispatched within [1–2] business days after confirmation. Delivery usually takes [2–4] business days depending on your governorate. All delivery times are estimates and are not guaranteed; delays may occur during holidays, peak periods, or due to circumstances beyond our control.

Delivery fees
Delivery fees are calculated based on your location and shown before you confirm your order.

Payment
We currently offer Cash on Delivery (COD) — you pay in cash to the delivery agent when you receive your order. Please prepare the exact amount if possible. A valid ID may be requested at delivery.

Receiving your order
Please inspect your order at the moment of delivery. As our products are food items (honey, honeycomb, olive oil), if anything is damaged, leaking, or incorrect, please raise it with the delivery agent immediately and contact us the same day so we can resolve it. Once a delivered order has been accepted and paid for, returns are handled in accordance with our Return and Cancellation Policy.

Failed or refused deliveries
If a delivery cannot be completed because you are unreachable, the address is incorrect, or the order is refused without a valid reason, the order may be returned to us. Repeated failed COD deliveries may affect our ability to offer Cash on Delivery on future orders.

Tracking
We will keep you informed of your order status by phone or message. [Optional: If your order ships with a carrier that provides tracking, we will share the tracking details with you.]

Questions
For any question about your delivery, contact us at contact@elmaksoura.store
mobile : xxxx
WhatsApp : xxxx